Introduction:
Hermes, a renowned logistics company, is known for its efficient delivery services. However, there are times when recipients are not found at the specified location for package delivery. In such cases, Hermes claims that the package was not found and will attempt delivery again. This article will delve into the process followed by Hermes when the recipient is not found, explore the options available for resending the package, and provide insights into when the package will be returned by Hermes.
Hermes Recipient Not Found:
When a Hermes delivery driver attempts to deliver a package but is unable to find the recipient at the specified address, the status of the delivery is updated to "recipient not found." This can occur for various reasons, such as the recipient not being present at the time of delivery, the address provided being incorrect, or the delivery driver facing difficulty in locating the recipient.
In such cases, Hermes follows a standard procedure to ensure that the package is successfully delivered to the intended recipient. The recipient is notified of the unsuccessful delivery attempt, and Hermes makes multiple subsequent delivery attempts to reach the recipient. Typically, Hermes will make three additional delivery attempts on consecutive working days to deliver the package.
Hermes Resending Process:
If the recipient is not found during the initial delivery attempt and subsequent attempts, the package may need to be resent. In such scenarios, the sender or recipient can contact Hermes customer service to arrange for the package to be resent. Depending on the sender's preferences and the nature of the package, the resending process may vary.
Hermes offers options for resending the package, such as scheduling a new delivery date, redirecting the package to a different address, or holding the package for collection at a Hermes service point. The sender or recipient can discuss these options with Hermes customer service to determine the most suitable solution for resending the package.
When Will Hermes Return the Package:
If all delivery attempts are unsuccessful, and the package cannot be successfully delivered to the recipient, Hermes may initiate the process of returning the package to the sender. In such cases, the package is typically returned within a specified timeframe, depending on Hermes' policies and the sender's instructions.
Hermes aims to efficiently handle undelivered packages and ensure that they are returned promptly to the sender. The timeframe for returning the package may vary based on the specific circumstances of the delivery attempt and the sender's preferences. It is recommended to stay in communication with Hermes customer service to track the status of the package and receive updates on when it will be returned.
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